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Client Support Associate - Contract
Category: Manufacturing, Publishing
  • Your pay will be discussed at your interview

Job code: lhw-e0-89827307

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  Job posted:   Fri May 18, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Client Support Associate - Contract
Client Support Associate - Contract

Location: Saint Cloud, MN, United States

Job # 10968973

Date Posted: 05-16-2018

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Title: Client Support Associate
Location: Saint Cloud, MN 56301
Salary: Up to $18.00 Hourly
2 Month Contract
A thriving Financial Services company in Saint Cloud, MN is seeking a Client Support Associate to assist them on a temporary basis.
Job Responsibilities:

+ Develop one-on-one relationships with advisors, their staff, and end clients

+ Work independently to assist callers with tailored support to meet their needs

+ Serve as the caller's primary point of contact and own the caller's issue from start to finish

+ Quickly and thoughtfully handle complex and escalated issues from representatives and customers

+ Provide support on various computer systems associated with the Broker/Dealer

+ Maintain minimum call requirements and quality review scores while adhering to assigned work schedule

+ Utilize CRM (Client Relationship Management) tool to accurately record and track calls

+ Participate in special projects and team activities including training and support of internal and external contacts

Qualifications and Experience:

+ High School Diploma (You can really catch our eye with aBachelors degree in Finance, Accounting or Business

+ 2+ years of experience working in client-service or call center

+ Strong technical aptitude; 1+ years of demonstrated success navigating multiple computer systems in a professional setting

Preferred Qualifications:

+ 1+ years of work experience in the financial services industry

+ 2+ years of experience delivering excellent problem resolution, organizational and follow-up skills

+ Previous exposure to client servicing and/or account management highly desirable

+ Demonstrated experience communicating orally and in writing

+ Our top performers share the following traits:

+ Personal integrity, responsiveness, professionalism and ambition; strong work ethic

+ Demonstrated experience communicating orally and in writing

+ Flexible and adaptable to change

+ Positive role model to colleagues; team player mentality

+ Passion for providing a world class customer service experience to clients

Please submit an updated version of your resume for immediate consideration. Thank you!

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