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Operations Production Coordinator
SAINT CLOUD MN 56301
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-88334071

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Capital One

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  Job posted:   Sun Apr 15, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Operations Production Coordinator
Thomas Edison South (74051), United States of America, St Cloud, Minnesota


At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.


Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


Operations Production Coordinator


**The Role:**


The Operations Production Coordinator will ensure that the day-to-day check processing review is completed accurately, and will meet or exceed the established service level agreements. This role is critical in supporting the daily processing of deposits by customers for Capital One Bank. The primary functions of this role include: verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily.


**Responsibilities:**


+ Supports the daily deposits of Capital One Bank customers by reviewing images and balancing files to proactively identify and correct errors

+ Responsible for processing items within established service level agreements to ensure customers get prompt and accurate access to their funds

+ Follow direction and execute tasks efficiently by following procedures, meeting regulatory and customer experience requirements, and making effective independent decisions when necessary.

+ Proactively identifying operational and/or customer experience issues; resolving escalated situations; auditing and reviewing others' work as necessary

+ Other duties as assigned by manager


***Must be available to work evenings and Saturdays***


**Basic Qualifications:**


+ High School Diploma, GED, Equivalent Certification or military experience

+ At least 1 year experience in one of the following: retail, sales or customer service


**Preferred Qualifications:**


+ Associate's degree


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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